After your order is placed, please allow 7-14 business days for processing. We will contact you by e-mail to check your measurements.
Making of the goods takes 14-21 days. We can make it quicker for additional fee.
If you didn’t see an e-mail in 2-3 business days, please don’t panic. You may have made a typo in your e-mail address or used your PayPal account that’s linked to an old e-mail address. Bottom line, if you can’t find it, contact us we can email it to you.
- All costumes can be cancelled within 24 hours Free of Charge.
- 30% Handling fee will be applied if order cancelled after 24 hours.
- Orders placed 3 days after can not be cancelled due to processing already.
If the item has an objective defects (wrong size; the item doesn't match to the picture), the fault is by implementer. The format of compensation depends on the amount of issues.
We ask you to pay attention via checking your parcel. If item was broken during shipping process and you mark it after signing, we won't be able to help you with resolving of this task.
Remember please, that FD UNITED can't accept the return of the items that was made by CUSTOM ORDER. By the law of trade between Ukraine and USA, FD UNITED can make refund only the Added Value to customer. Part of the payment is spent for materials (30 %) and can not be refunded.
If you want to get refund, please contact us via mail - firstname.lastname@example.org and we gonna provide you special form of refund. Also we can provide change of item on other size or sending back another item. Remember, that refund payment provides in 30 days after we will get back item.
List of items that can't be refunded:
1. Underwear (swimsuits, lingerie etc.).
2. Custom order created items.